Overview
A leading US-based distributor of construction site and safety supplies, with over 25 years of industry experience, faced challenges managing inventory and order fulfillment across multiple subsidiaries and warehouse locations. Limited cross-subsidiary stock visibility resulted in unfulfilled online orders, unnecessary supplier purchases, and increased cash flow pressure.
The company also struggled to utilize idle inventory stored across intercompany warehouses, leading to inefficient stock distribution and delayed customer deliveries.
The company partnered with Dhruvsoft (NSSuccess) to implement Oracle NetSuite OneWorld, enabling cross-subsidiary inventory management, streamlined order fulfillment, and real-time warehouse visibility to support business expansion.
The solution helped coordinate inventory across subsidiaries, improve stock availability, and establish a more efficient fulfillment process. This enabled the organization to optimize inventory utilization, reduce operational inefficiencies, and deliver a better customer experience.
Executive Summary
The client struggled to fulfill online customer orders when inventory was unavailable at the ordering subsidiary, even though stock was available in other subsidiary warehouses. This resulted in delayed deliveries, excess inventory purchases, and inefficient stock utilization.
Dhruvsoft (NSSuccess) implemented Oracle NetSuite OneWorld with cross-subsidiary fulfillment capabilities, SuiteScript customizations, and workflows.
The solution enabled subsidiaries to fulfill orders using inventory available across locations, improving stock utilization, reducing unnecessary purchases, optimizing cash flow, and enhancing customer satisfaction.
Project Highlights
| Category | Details |
|---|---|
| Customer Industry | Distribution – Safety Supplies |
| Geography | New York, USA |
| Company Size | Growth Company |
| Product Implemented | Oracle NetSuite OneWorld |
| Modules Implemented | Subsidiary, Inventory, Cross-Subsidiary, and Order Fulfillment Management. |
| Integrations | Corporate eCommerce, NetSuite Inventory, and Cross-Subsidiary Fulfillment. |
| Challenges Solved | Stock shortages, unfulfilled orders, supplier dependency, cash flow pressure, and inventory gaps. |
| Solution Highlights | NetSuite OneWorld, inventory sharing, cross-subsidiary fulfillment, SuiteScript, and migration. |
| Business Outcomes / Benefits | Better warehouse visibility, faster fulfillment, optimized inventory, reduced purchases, and improved cash flow. |
Challenges
- Client deals mostly with the supply of safety tools. As the company belongs to a group of subsidiaries in the US, its parent subsidiary carries out its stock to serve the local stores.
- The child subsidiary depends on its corporate website to meet the demands of online consumers.
- But, the child entities have been facing issues related to stock management when online orders were not fulfilled due to a lack of product stock within its location.
- To improve the situation, they have been giving orders to their suppliers to refill the stock. As a result, this move was impacting cash flow and consumer resources.
- It was found that available tools were not there to dispatch from the child subsidiary that was kept idle in an intercompany warehouse.
- To resolve this problem and improve the resource management process, the group needs cross-subsidiary stock management features that fulfill the online orders regardless of the product’s location.
Solution
- Dhruvsoft team implemented OneWorld solution and NetSuite’s cross-subsidiary fulfillment
- NetSuite’s cross-subsidiary fulfillment feature allows the companies to fulfill their orders and receive the returns across different subsidiaries which means you don’t have to be dependent on one particular subsidiary.
- Customers can now place an item ordered from a subsidiary website despite the inventory level status until they can find sufficient inventory at some other similar subsidiary.
Technical / Business Expertise Used
Accomplished the project with NetSuite OneWorld Implementation, SuiteScript 1.0, 2.0, and Workflows, and Data Import/Export.
Outcome
- Each child subsidiary can set up its own fulfillment strategy to improve the quality of its company and customers.
- Customers can now purchase by having more confidence to receive the products quickly and whenever they want can return the products to the nearest location.
- Moreover, there won’t be a need to purchase the stock that was kept unsold for months as the stock can be efficiently shipped within the subsidiaries which saves the financial resources and increases the overall profits.
Contact Us
Looking to streamline your business operations with Oracle NetSuite? NSSuccess (Dhruvsoft) provides expert NetSuite implementation, customization, integration, and ongoing support services to help businesses improve efficiency and achieve sustainable growth.
Contact our NetSuite experts today to discuss your business requirements and explore the right ERP solution for your organization.
“NS Success” is the NetSuite Consulting Practice of Dhruvsoft Services Private Limited – a leading NetSuite Solution Provider Partner from India – providing services worldwide …